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Concept of Operation Management

Operation Management (OM) is the process of planning, organizing, directing, and controlling all the activities involved in the production of goods and services.

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  • It focuses on efficiently transforming inputs (like raw materials, labor, and technology) into outputs (products or services) that meet customer requirements.
  • The goal of operations management is to maximize productivity, minimize costs, ensure quality, and deliver value to customers while maintaining smooth organizational processes.

In simple terms, it is about making sure that business operations run effectively and efficiently to achieve organizational goals.

  • Principle of Accountability
  • Principle of Reality
  • Principle of Organization
  • Principle of Success
  • Principle of Fundamentals
  • Principle of Change
  • Principle of Humility
  • Principle of Quality Control
  • Principle of Variance
  • Principle of Managed Passion

1. Principle of Accountability

Every process and task in operations must have clear responsibility assigned. Accountability ensures that individuals or teams are answerable for their performance, which improves efficiency and reduces errors.


2. Principle of Reality

Operations should be based on realistic goals, capabilities, and resources. This principle emphasizes practical planning and decision-making that reflects the actual conditions of the organization.


3. Principle of Organization

A structured and organized approach to operations is essential. Proper planning, allocation of tasks, and coordination of resources ensure that processes run smoothly and efficiently.


4. Principle of Success

Operations management should focus on strategies and actions that lead to organizational success. This includes achieving targets, maintaining customer satisfaction, and ensuring long-term sustainability.


5. Principle of Fundamentals

Operations must be grounded in core principles such as efficiency, quality, cost control, and continuous improvement. Understanding these fundamentals provides a strong base for effective management.


6. Principle of Change

Adaptability is critical in operations management. Processes and strategies should be flexible to respond to market changes, technological advances, and customer needs.


7. Principle of Humility

Managers should remain open to feedback, learning, and improvement. Humility encourages collaboration, reduces conflicts, and fosters a culture of continuous improvement.


8. Principle of Quality Control

Ensuring high standards in products and services is vital. Quality control mechanisms help detect and correct errors, maintain consistency, and satisfy customer expectations.


9. Principle of Variance

Operations should monitor and manage deviations from planned processes or performance standards. Understanding variances allows organizations to identify problems early and implement corrective measures.


10. Principle of Managed Passion

While enthusiasm and passion are important, they must be channeled strategically. Managed passion ensures energy and creativity contribute positively to operational goals without causing chaos or burnout.

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