1. Quality management:
Quality Management refers to the process of overseeing all activities and tasks needed to maintain a desired level of excellence in a product or service.
Thank you for reading this post, don't forget to subscribe!- It ensures that an organization, product, or service is consistent through planning, assurance, control, and improvement.
- Quality management is crucial in improving customer satisfaction, operational efficiency, and competitive advantage.
- Quality management focuses on preventing defects rather than just detecting them, and it integrates processes like quality planning, quality assurance, and quality control.
Quality Management Process is a set of procedure that are followed to ensure that the goods and services produced by a team are “fit for purpose”.
A quality management system such as ISO 9001 provides a management framework that gives the necessary control to address risks and monitor and measure performance in the business.
2. Continuous Improvement (Total Quality Management):
The concept and practice of continuous improvement in products and services is developed by Edward Demining in his management philosophy of Total Quality Management. The continuous improvement refers to the constant refinement and improvement of products and services.
Continuous improvement encourages a culture of learning, adaptability, and innovation, ensuring that the organization stays competitive and responsive to changing customer needs. In simple terms, it is about making small, consistent improvements over time to enhance quality, efficiency, and overall performance.